Frequently asked questions

No. Buildwell is founder-led and early. That is intentional. The product is focused, support is direct, and contractor feedback goes straight into the roadmap.

Buildwell is built for residential GCs and contractors who need a simple way to document changes, get approval, track T&M, draft billings, and keep the money trail clear.

No. When a customer needs to approve a change order, review a billing, upload a requested document, or review project information you shared, they can tap a link. No app download or account creation is required for one-tap actions.

No. Buildwell helps you draft, organize, and share what should be billed. Payment happens off platform however the project already works: lender funding, customer payment, split payment, check, ACH, or another process.

A billing is a draft of how much should be billed from each line item for that billing cycle. It gives the customer visibility into what is being billed and keeps the billing record tied to the budget, line items, changes, and supporting documentation.

Those statuses are managed by the GC or contractor. Use Draft while the billing is still being prepared, Pending when it has been shared or is waiting on the project's payment process, and Complete when your team considers that billing finished. Buildwell does not automatically collect payment or mark funds as received.

No. Buildwell is custom-branded, not fully white-labeled. GCs and contractors can add a logo and set the main contract/customer card color, but Buildwell still appears in the navigation and a few supporting places.

The GC plan includes the full budget spreadsheet, line item documents, line item transfers, bid request links for draft project line items, change-order request links for active project line items, billing visibility, and bank/loan visibility.

Yes. In the General Contractor workflow, each line item can have documents attached so the scope, backup, estimates, drawings, receipts, or other files can live with the relevant line item instead of floating somewhere else.

No. Buildwell helps organize documentation, approvals, signatures, billing records, and project files. It does not replace your contract, attorney, or local legal requirements.

Cancel anytime. If you cancel within 60 days of first payment, you get a full refund — no questions. After that, cancellation still happens any time, and your plan stays active through the end of the current billing cycle (end of the month if you're monthly, end of the year if you're annual). Before cancellation you can export your project records and audit packets.

Your organization, invited project participants, and the service providers needed to operate Buildwell. Participants only see the information they are invited to access.

Yes. Early customers get founder-led support by email or text. Reach us through the contact page.

Yes, with early-access transparency. Buildwell is live for early customers, supports real project workflows, and is actively improving with contractor feedback.

No. Buildwell isn't payment capture, and it doesn't replace your accounting or banking workflow. It organizes what should be billed and why; payment happens off platform.

Full white-labeling muddles who operates the software, which makes customer trust harder to earn. Buildwell feels branded to the GC where it matters for the customer, while staying clear that Buildwell is the workflow underneath.