1. Introduction
Buildwell ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction budget management platform ("Service").
2. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, company name, and password
- Profile Information: Job title, business address, and professional credentials
- Project Data: Project details, budgets, line items, change orders, invoices, and related documents
- Communications: Messages, comments, and other content you send through the Service
- Payment Information: Billing address and payment method details (processed by our payment processor)
Information Collected Automatically
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Log Data: IP address, access times, and referring URLs
- Cookies: Session cookies for authentication and preferences
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
- With Your Consent: When you explicitly authorize sharing
- Project Collaborators: With other users you invite to projects (general contractors, contractors, property owners)
- Service Providers: With third-party vendors who assist in providing the Service (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication with session management
- Regular security assessments and monitoring
- Access controls and audit logging
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Portability: Request your data in a portable format
- Opt-out: Opt out of certain data processing activities
To exercise these rights, contact us.
8. Cookies and Tracking
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, but disabling them may affect Service functionality.
9. Third-Party Services
The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Children's Privacy
The Service is not intended for children under 16. We do not knowingly collect information from children under 16. If you believe we have collected such information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us.